Your Ticket To Travel

Located on Dolly Parton Parkway in Sevierville, Your Ticket To Travel operates as a business with two distinct functions. Primarily, it is a travel agency that assists clients with planning and booking trips. Concurrently, it serves as an official IdentoGO center, providing identity-related services like fingerprinting and background checks. This dual nature results in a varied customer experience, with feedback differing significantly between its travel and administrative services.

Travel Planning Services: A Detailed and Personalized Approach

When it comes to its core function as a travel agent, Your Ticket To Travel receives strong positive feedback, largely centered around the expertise of agent Vickie. Clients consistently describe their experiences as seamless and meticulously planned. For instance, one couple's trip to Turks and Caicos was lauded for its flawless execution, from flight booking with Delta to accommodations at a Beaches Resort. Vickie's attention to detail was particularly noted in her arrangement of wheelchair accessibility at every airport gate and ensuring stress-free transfers, elements that are crucial for a relaxing journey. This level of personalized care demonstrates a deep understanding of individual client needs.

This dedication is also evident in more complex travel arrangements, such as a last-minute, 12-day cruise booking to the British Isles. The agency successfully managed airfare, the cruise itself, and post-trip hotel accommodations, showcasing its ability to coordinate multiple components of an extensive itinerary. Even when faced with unexpected airline connection problems—which were not the agency's fault—the agent was described as professional and highly responsive, effectively solving issues as they arose. Clients feel that the agency provides excellent value, finding the best deals and creating comprehensive vacation packages that eliminate the typical stress of trip planning.

Areas of Specialization

Based on customer experiences and the company's own information, the agency shows proficiency in several key areas:

• All-inclusive resorts, particularly Sandals and Beaches properties in the Caribbean.
• Cruise packages, including international destinations and handling all associated logistics.
• Customized travel itineraries that cater to specific needs, such as accessibility requirements.
• Local Smoky Mountain holiday packages, leveraging partnerships with local businesses.
• Disney vacation planning.

IdentoGO Services: A Tale of Two Experiences

Separate from its travel operations, Your Ticket To Travel provides services as a partner with IdentoGO, a company that handles secure fingerprinting and background checks for licensing and employment. Customer feedback in this area is sharply divided. On one hand, several clients who visited for handgun permit fingerprinting or general background checks reported a positive experience. They described the process as easy, efficient, and handled by friendly staff, with one customer noting the employee was "very sweet" and completed the task quickly.

Concerns Regarding Fingerprinting Process

However, there is significant negative feedback that presents a contrasting viewpoint. One detailed account from a customer seeking a handgun carry permit describes the fingerprinting process as "EXTREMELY rough" to the point of being painful. This client stated that nearly all the prints showed as a "mismatch" on the technician's screen and were ultimately rejected the next day. The customer also claimed the agent's advice to be "very firm" was incorrect, as a subsequent, gentler reprinting at a different location was successful. Most concerning was the assertion that the second location was familiar with this issue, having reportedly handled many reprints from Your Ticket To Travel due to similar complaints about the rough technique.

What to Expect as a Customer

For individuals seeking a travel agency, the evidence points toward a highly capable and client-focused service. The consistent praise for agent Vickie suggests that travelers are in good hands, especially for those planning complex trips, cruises, or seeking all-inclusive resorts. The ability to manage intricate details and provide support during travel mishaps is a significant strength. The business holds an A+ rating from the Better Business Bureau, though it is not BBB accredited.

For those requiring IdentoGO services, the experience may be less predictable. While some have found the service to be perfectly adequate and efficient, the serious nature of the negative complaints regarding the fingerprinting technique warrants consideration. Potential customers for these specific services should be aware of the mixed reviews. The business operates on weekdays only, with slightly later opening hours on Wednesdays, and is closed on weekends. The entrance is noted as being wheelchair accessible, which aligns with the agency's demonstrated commitment to accommodating travelers with mobility needs.