UPVacation
BackUPVacation presents a dual-faceted operation in Au Train, Michigan, functioning as both a provider of vacation rentals and an outfitter for river excursions. The company, which also operates under the name Au Train River Canoe & Kayak Rentals, has garnered customer feedback that paints two distinctly different pictures of its services. Potential clients will find that experiences vary significantly depending on whether they are engaging with the company for its rental properties or its watercraft activities. An analysis of customer experiences and the company's offerings reveals a clear strength in one area and notable challenges in another, which is critical information for anyone planning a trip to the region.
River Excursions and Kayak Rentals
The overwhelming consensus regarding UPVacation's river activities is positive. For travelers interested in outdoor recreation and adventure travel, the company stands out as a reliable and well-managed operator on the Au Train River. Customers consistently report efficient, friendly, and accommodating service. The staff is often described as helpful and having a relaxed demeanor, contributing to a pleasant overall experience. The logistics of the river trips are a frequently highlighted benefit. The company employs a practical system where participants leave their vehicles at the designated endpoint of the journey. UPVacation then transports them, along with the equipment, to the starting point upriver. This allows paddlers to conclude their trip at their own pace and have immediate access to their cars without waiting for a shuttle, a convenience that is highly valued.
The quality and variety of the equipment available for rent also receive high marks. The company offers a range of watercraft, including premium Jackson kayaks, which are noted for their comfort during the several-hour journey. Options for single or tandem kayaks and paddle boards are available, catering to different group sizes and preferences. The company has shown flexibility, such as accommodating a request to switch boats to make more room for a pet. This level of service suggests a customer-focused approach to their kayak tours. Furthermore, the pricing is considered competitive for the area, making it an accessible option for many. They offer a variety of trip lengths, from short one-hour paddles to extensive seven-hour journeys, providing options for both novices and more experienced kayakers. This part of the business appears to be its strong suit, delivering consistent and satisfactory experiences that align with the expectations of those seeking eco-tourism and gentle river trips.
Vacation Property Rentals
In stark contrast to the praise for its river operations, the holiday homes and cabin rentals managed by UPVacation are the source of significant and recurring criticism. The primary issue reported by multiple guests across different properties, including the 'Woodland Retreat' and 'Lake Superior Lodge', is a persistent problem with mice. While rural and woodland properties can be prone to pests, the handling of the situation has been the main point of contention. Guests have described discovering sticky mouse traps, some with live mice, left in highly visible and unsanitary locations such as directly on a kitchen stovetop or behind a toaster on the counter. This indicates that management was aware of an ongoing infestation but did not take sufficient measures to resolve it before guests checked in.
The response from the company, as detailed in customer accounts, has been perceived as reactive rather than proactive. In one instance, a staff member was sent to remove a trapped mouse upon request, but guests reported receiving no apology or explanation for the situation. In another, renters felt that for the price of the accommodation, a professional exterminator should have been engaged prior to their arrival, especially since the presence of numerous traps under the sink suggested a long-standing issue. This lack of preventative property management created a stressful and unpleasant environment for vacationers.
Beyond the significant pest control issues, other maintenance problems have been noted. One review mentioned difficulty with the locks and keys for a rental house, which caused inconvenience when trying to secure the property. While there is a positive review for the 'Woodland Retreat' that describes it as clean, well-equipped, and perfect for a family, it is directly contradicted by another guest's severe mouse-related complaint about the same property. This inconsistency makes it difficult for potential renters to know what to expect. The negative experiences suggest a potential gap in maintenance and pre-arrival inspections for their rental portfolio.
Conclusion for Prospective Customers
When considering UPVacation, it is essential to differentiate between its two primary business activities. As a travel agency specializing in local watercraft rentals, it excels. The evidence points to a well-run, customer-friendly operation with good equipment and excellent logistics for enjoying the Au Train River. For those specifically looking to book kayak tours or similar water-based activities, UPVacation appears to be a very strong choice.
However, for those in the market for vacation rentals, caution is strongly advised. The repeated and serious complaints regarding pest control and property upkeep are significant red flags. While some guests may have a positive stay, the risk of encountering unpleasant and unsanitary conditions appears to be considerable based on documented feedback. Prospective renters should weigh the beautiful locations of the properties against the potential for significant issues. It would be prudent to inquire directly with management about their current pest control protocols and recent property inspections before committing to a booking. The company's reputation could be greatly improved by addressing these property management shortcomings with the same level of care and efficiency demonstrated in its river rental operations.
