Twin Horizons Travel

Located in Dublin, Ohio, Twin Horizons Travel operates as a seasoned travel agency with a history of providing personalized services. Founded in 1989 by Susan Schneider and her late sister, Robin Schneider, the agency has built a long-standing presence in the community. Information suggests that each agent is a Certified Travel Counselor (CTC) and is cross-trained to handle both vacation and corporate travel needs, positioning them as a versatile travel consultant team for a variety of clients.

Service Approach and Specializations

The core strength of Twin Horizons Travel appears to be its deep industry experience and commitment to personalized service. With owners active in the industry for over two decades, clients can expect a level of expertise that often surpasses what is available through online booking engines. This hands-on approach is particularly beneficial for complex trips or for travelers who prefer having a single point of contact to manage all the details of their journey.

The agency’s services are comprehensive, covering both leisure and corporate travel. This dual focus means they are equipped to plan detailed family vacations as well as manage the logistics of business travel. For leisure travelers, this translates into well-crafted vacation packages that can range from relaxing getaways to more structured tours. While specific destination specializations are not heavily advertised, their longevity in the industry suggests a broad network of suppliers and global knowledge.

Merger and Expanded Capabilities

A significant development in the agency's history was its 2010 merger with Travel Solutions, Inc., a prominent corporate travel management company. Twin Horizons now operates as the leisure division of Travel Solutions, a move that provides considerable advantages to its clients. This partnership leverages the substantial buying power of a larger corporation, potentially giving clients access to better pricing on flights, hotels, and cruise deals than the agency could secure on its own. The union also aimed to enhance the technological offerings for leisure clients, promising more robust online tools for research and booking.

Potential Benefits for Clients

Choosing Twin Horizons Travel comes with several potential upsides. The primary benefit is the personalized travel planning process.

• Expertise: The extensive experience of the staff, particularly the owners, is a major asset. They can offer insights and recommendations that are difficult to find elsewhere.
• Personal Service: Clients receive dedicated attention, which is a significant advantage when planning important trips like honeymoon packages or intricate customized itineraries.
• Buying Power: Through its association with Travel Solutions, the agency can offer competitive pricing and access to exclusive deals, especially for popular travel segments like all-inclusive resorts and cruises.
• Versatility: The ability to handle both leisure and corporate travel makes it a convenient one-stop-shop for individuals who travel for both business and pleasure.

Points to Consider

While the agency has a strong foundation, there are aspects potential clients should consider. The public-facing online presence of Twin Horizons Travel itself is minimal. In an era where many travelers begin their research online, this lack of a dedicated, modern website or active social media channels could be a drawback. Information about the agency is primarily found through third-party directories or news articles about its merger from over a decade ago. This can make it difficult for prospective clients to see a portfolio of planned trips, read recent testimonials, or understand their specific areas of focus without making a direct phone call.

Furthermore, while the merger with Travel Solutions was intended to bring enhanced technology to leisure clients, it is unclear how fully these online tools have been integrated and promoted under the Twin Horizons brand. Travelers who prefer a high-tech, self-service online booking experience might find the agency's traditional, relationship-based model less aligned with their preferences. The agency seems best suited for clients who value direct conversation and expert consultation over digital interfaces when planning group travel or individual getaways.