RVA on Wheels
BackRVA on Wheels positions itself as a provider of distinctive, mobile experiences for discovering Richmond, Virginia. Operating from its base on East Cary Street in the historic Shockoe Slip district, this travel agency specializes in tours via Segway, classic trolley, and electric bike, offering varied perspectives on the city's extensive history and landmarks. With a high average rating of 4.6 stars from over 200 reviews, the company has built a strong reputation, but as with any service, there are both significant strengths and potential drawbacks for prospective customers to consider.
The On-Wheels Experience
The company offers several ways to see the city, each catering to different preferences. The choice between a leisurely trolley ride and an active Segway or e-bike tour is a primary decision for customers.
Historic Trolley Tours
The two-hour historic trolley tour is frequently cited as a highlight. Customers describe it as a comprehensive and comfortable way to cover 400 years of Richmond's history. The vehicle itself is designed to be a part of the experience, with vintage ironwork seat frames and a social seating arrangement that differs from a standard bus. This makes it a popular option for a relaxed sightseeing tour. Reviewers consistently praise the drivers, like Clarence, for their professional handling of the vehicle, even on challenging cobblestone streets. This tour is often recommended for first-time visitors and those who prefer to see the sights without extensive walking.
Segway and E-Bike Tours
For a more hands-on approach to city exploration, RVA on Wheels offers guided Segway tours that cover areas like city landmarks, Hollywood Cemetery, and local street art. Many first-time riders express initial nervousness but are quickly put at ease by the mandatory safety training provided by the guides. Patrons, including locals, note that they learn new things about their own city on these excursions. Electric bikes are also available, providing an accessible option for various fitness levels thanks to pedal-assist technology, allowing riders to tackle the city's terrain with ease.
Key Strengths
Exceptional Staff and Guides
A recurring theme across dozens of positive reviews is the outstanding quality of the staff. Guides such as Andrew, Jenny, and Melissa are repeatedly mentioned by name and described as passionate, knowledgeable, friendly, and fun. They are credited with transforming a standard tour into a memorable experience by adding personal research and engaging storytelling. This level of service from the guides, drivers, and administrative staff, like Hendley, suggests a strong company culture focused on customer satisfaction, making their guided tour offerings a reliable choice.
Broad Appeal for All Visitors
The company successfully caters to a wide audience. Tourists visiting Richmond for the first time find the tours to be an excellent introduction to the city's layout and history. Simultaneously, long-time Richmond residents report discovering new facts and perspectives, making it a worthwhile local activity. This dual appeal is a significant strength, indicating that the content is neither too basic for locals nor too overwhelming for visitors. The company also handles private events, team-building exercises, and wedding transportation, showcasing its versatility.
Variety and Perceived Value
With options ranging from trolleys and Segways to electric bikes and Gem cars, customers can choose an experience that matches their desired level of activity and engagement. Several reviewers have described the tours as a "bargain" for the price, suggesting that customers feel they receive high value for their money. This positive perception of their travel package offerings reinforces the company's strong market position.
Points to Consider
Physical Requirements and Comfort
While the company states that Segways require no special skills, a certain level of balance and mobility is necessary. Some potential customers, particularly those with mobility concerns, might find this option challenging. On the other hand, while the trolley is more accessible, some have noted that the ride over historic cobblestone streets can be bumpy and not entirely comfortable, which is an inherent part of the authentic trolley experience.
Logistical and Scheduling Limitations
The business operates daily but within a limited window of 10:00 AM to 4:00 PM. This schedule might not align with every traveler's travel itinerary, especially for those hoping for evening tours outside of special seasonal offerings like the Tacky Light Tours. Furthermore, being located downtown means parking can be a challenge. While the company points to several nearby parking garages, visitors are advised to allow extra time to find a spot before their tour.
Group Tour Dynamics
As with any public group tour, the experience can be influenced by other participants. The pace and focus are set for the group as a whole, which may not suit travelers who prefer a more personalized or in-depth experience. While private tours are an option, the standard offerings are a shared experience. The two-hour duration of the main trolley tour, while comprehensive, may feel rushed for history enthusiasts who wish to linger at specific sites.
