Roberts Resorts
BackRoberts Resorts, operating as Pueblo El Mirage RV & Golf Resort in El Mirage, Arizona, presents a complex picture for potential customers. It functions as a hybrid entity: a real estate agency selling manufactured homes in a 55+ community, and an RV resort catering to short-term and seasonal guests. This dual identity creates a varied experience, where satisfaction seems heavily dependent on whether you are buying a property or simply staying as a guest. The feedback available paints two distinctly different narratives for this establishment, which bills itself as a provider of luxury retirement community living.
The Home Buying and Sales Experience
For individuals looking to purchase vacation homes or settle into an active adult community, the initial interactions with Roberts Resorts appear to be a significant strength. One highly positive account highlights the professionalism of the sales team, Sonny and Ryan, who were praised for their thorough and transparent approach. They reportedly provided comprehensive answers on everything from lot rent and grounds maintenance to the full scope of amenities, making the house-hunting process enjoyable and clear. This suggests a well-structured sales operation focused on providing potential homeowners with the necessary information to make a confident purchase. The company's website reinforces this focus, heavily promoting luxurious, customizable manufactured homes with various floor plans starting in the low $150s. The appeal is clear: an affordable entry into a community packed with activities and social infrastructure.
The Resident and Guest Reality: A Different Story
Once the sales contract is signed or the RV is parked, however, the experience appears to shift dramatically for many. A significant volume of negative feedback points to systemic issues with maintenance, management, and policy enforcement that detract from the advertised five-star lifestyle. These concerns are not isolated incidents but recurring themes that any prospective resident or visitor should carefully consider.
Maintenance and Facility Condition
A primary complaint revolves around the state of the property and its amenities. Multiple accounts describe the resort as "falling apart at the seams" due to a lack of reinvestment and ongoing maintenance. Specific examples cited by residents and guests include amenities that are constantly broken and slow repair turnaround times. One review from 2020 noted that the pool heater was broken for three months without any offer of a rent rebate, and a men's restroom in a high-traffic area remained closed for an entire season for repairs. More recent feedback from 2024 echoes this sentiment, mentioning deteriorating golf course conditions and general wear and tear. Frequent water shutoffs were also reported, allegedly causing damage to residents' plumbing systems. This pattern of deferred maintenance stands in stark contrast to the image of a premier travel and leisure destination.
Management and Customer Service
The approach to travel management and resident relations is another area of significant concern. A recurring theme is that management ignores complaints and fails to follow up on serious issues. One long-term resident detailed several unresolved problems, including a carport damaged by a resort employee a year prior with no subsequent action taken. The same resident described an incident where a pre-purchased, seat-specific ticket for a New Year's event was sold to someone else, and the initial request for a refund was denied. This perceived lack of accountability fosters a feeling of being bullied and unheard, particularly for full-time residents who feel their concerns are secondary to those of seasonal visitors, or "snowbirds." The sentiment that the resort is a "greedy" entity that "only want your money" is a direct result of these negative service experiences.
Policies and Amenity Access for RV Guests
The experience for those utilizing the RV park facilities can be particularly frustrating. The resort advertises itself as a top-tier destination for RV travel, yet guests report feeling like second-class citizens. A critical review pointed out a major issue for those planning a motorhome holiday: access to key amenities is not always included. A guest paying $100 per night was denied access to the pickleball courts because they were not part of the resort's exclusive "club." This pay-to-stay, but not-to-play model is a significant drawback and has led to strong recommendations for RVers to stay away. This policy undermines the value proposition for travelers looking for a comprehensive resort experience and is a crucial detail to verify before making a campsite booking.
A Closer Look at the Amenities
On paper, the list of resort amenities is impressive. The official website boasts an 18-hole championship golf course, 26 pickleball courts, tennis courts, lawn bowling, a fitness center, a large clubhouse, a bistro, and various workshops for crafts like ceramics and woodworking. However, the gap between what is offered and what is functional or accessible creates a major discrepancy. The golf course, while a key feature, receives mixed reviews, with some players noting it's a good value but has rough spots and slow greens. The noise from the nearby Luke Air Force Base is another factor mentioned by multiple visitors, with jet noise being a frequent and loud interruption.
Key Issues Summarized:
- For Homebuyers: The sales process is often cited as professional, transparent, and positive.
- For Full-Time Residents: Major concerns exist regarding poor maintenance, unresponsive management, and a feeling of being less valued than seasonal guests.
- For RV Guests: A significant risk of paying premium rates without full access to advertised amenities like pickleball courts.
- Overall Condition: Recurring complaints about broken facilities, deferred maintenance, and the general decline of the property's condition.
Conclusion: A Tale of Two Experiences
Roberts Resorts at Pueblo El Mirage is an establishment of contrasts. For those in the market to buy a manufactured home in a 55+ community, the initial purchasing journey may be smooth and well-supported. The community offers an extensive list of activities and a chance to live among peers with similar interests. However, the post-purchase reality for residents and the experience for visiting RV guests appears to be fraught with challenges. The persistent issues with maintenance, management indifference, and restrictive amenity policies for non-members present significant risks to one's investment and enjoyment. Potential customers, whether buyers or renters, are strongly advised to perform extensive due diligence. Prospective homebuyers should speak directly with multiple full-time residents about their experiences, while those planning an RV stay must get written confirmation of exactly which facilities and amenities are included in their rate before committing.
