Resort Travel Management

Located in Williamsburg, Virginia, Resort Travel Management operates in a very specific and often misunderstood corner of the tourism services industry. It is not a conventional travel agency for the general public; rather, it is a highly specialized management company dedicated to assisting timeshare owners. Their primary function is to help owners who are unable to use their allotted time or points to rent them out, thereby offsetting the often substantial annual maintenance fees and, in some cases, generating a profit. This focus places them in a niche market that requires a high degree of trust and efficiency, qualities that public feedback suggests they possess in abundance.

The Core Service: A Solution for Timeshare Owners

The business model is straightforward: Resort Travel Management partners with owners of timeshares from major brands like Wyndham, Hilton Grand Vacations, Marriott, and Bluegreen. Many owners find themselves paying hefty annual fees for vacation points they cannot use due to changing life circumstances or inflexible booking systems. This company steps in to act as a broker, marketing and renting these unused points to other travelers. According to their website and numerous client testimonials, they handle the entire process, from finding a renter to managing the booking and ensuring the owner receives payment. This service directly addresses a major pain point in the timeshare community, transforming a potential financial burden into an asset.

Strengths and Positive Aspects

Based on extensive customer reviews and an A+ rating from the Better Business Bureau, Resort Travel Management has built a strong reputation for reliability and excellent service. Several key strengths are consistently highlighted by its clientele.

• Financial Relief and Profitability: The most significant benefit reported by clients is the financial one. Many express gratitude for the ability to cover their maintenance fees completely. One user noted that within just three months of joining the program, they had already recovered 30% of their annual fees. Others mention that the service not only covers costs but provides additional income, making their timeshare ownership more financially viable.
• Exceptional and Personalized Customer Service: Clients frequently praise the company's staff for being professional, responsive, and genuinely helpful. Communication is described as prompt and thorough, with representatives following up to ensure all questions are resolved. This level of personalized attention helps build the trust necessary to hand over control of a valuable asset. The consistent positive feedback suggests a company culture focused on client satisfaction.
• Trustworthiness in a Wary Industry: The timeshare resale and rental market is notoriously fraught with scams, a fact that makes many potential clients initially skeptical. Resort Travel Management seems to overcome this hurdle effectively. Their website explicitly states they will never ask for upfront fees, a common red flag for fraudulent operations. This policy, combined with their consistent delivery of payments and transparent process, has earned them a high level of trust among users who were once wary.
• Efficiency and a Seamless Process: The rental process is described as simple and stress-free for the owner. The company manages the logistics, allowing clients to be hands-off while their points are monetized. This is particularly valuable for owners of points that are close to expiring, with some clients calling the service a "life saver" for its ability to secure last-minute rentals.

Potential Drawbacks and Considerations

While the available feedback is overwhelmingly positive, any potential client should consider a few factors. These points are not necessarily negative reflections on the company but are practical realities of their business operations and the industry.

• Highly Niche Service: This establishment is not a one-stop shop for all travel needs. If you are looking for general holiday planning or simple flight and hotel booking services, this is not the right place. Their expertise is exclusively for timeshare owners, which means their services are irrelevant to the average traveler looking to book a vacation.
• Limited Operating Hours: The company operates on a standard Monday to Friday, 9:00 AM to 6:00 PM schedule, and is closed on weekends. While this is typical for many businesses, travel-related issues can often arise outside of these hours. Clients who need assistance on a Saturday or Sunday may have to wait until the following business week for a response, which could be a minor inconvenience.
• The Nature of the Timeshare Market: While the company facilitates rentals, success is still dependent on market demand. There is no absolute guarantee that every single point an owner wishes to rent will be picked up by a traveler. However, the company's established client base and marketing efforts appear to yield consistent results for many. Potential clients should maintain realistic expectations about the rental market for their specific all-inclusive resorts or properties.

How the Process Works

For a timeshare owner considering their services, the process is designed for simplicity. First, the owner contacts the company and provides details on the number of points they wish to rent out. Resort Travel Management then provides a quote for the cash value the owner will receive. Once an agreement is made, the company markets the availability to its network of potential renters. After a traveler books a reservation using the points, the company handles the transaction and sends the payment to the timeshare owner. This structure positions them as effective travel consultants for monetizing timeshare assets, rather than just booking agents.

In conclusion, Resort Travel Management has carved out a successful and reputable space within the complex world of timeshare ownership. For their target audience—timeshare owners burdened by fees or unable to use their points—they offer a valuable and apparently reliable solution. Their strengths lie in a transparent business model, a strong focus on customer service, and a proven ability to deliver financial results. While the service is not for everyone due to its specialized nature, and the weekend closure might be a minor issue for some, the overwhelmingly positive public feedback and official accreditations suggest it is a trustworthy partner for managing and monetizing timeshare properties.