Quentin Travel Services

Located at 2819 Avenue U in Brooklyn, Quentin Travel Services is a family-owned and operated travel agency that has been in business since 1979. It presents itself as a neighborhood establishment capable of handling a range of travel needs. However, customer experiences paint a deeply divided picture of its services, suggesting that potential clients should exercise significant caution.

A Contradictory Service Record

An analysis of client feedback reveals two vastly different narratives. On one hand, the agency has maintained long-term clients who speak highly of its agents, specifically mentioning Melody and her brother Hal. One loyal customer described them as "tremendous agents," emphasizing that they were "never rushed and always gracious." This positive account suggests that for some, particularly those with an established relationship, the agency provides a satisfactory and pleasant experience in trip planning.

On the other hand, a significant number of detailed, negative reviews point to serious operational and communication failures. These accounts are not minor grievances but describe situations that caused considerable stress and financial concern for travelers. The stark contrast in feedback, with the same agent being praised by one client and heavily criticized by another, indicates a profound inconsistency in the quality of service a customer might receive.

Critical Issues in Communication and Booking Accuracy

A recurring theme in negative feedback is a severe lack of clear and accurate communication. One client, who had to cancel a trip for a destination wedding, reported that they were never offered travel insurance, a standard and critical component of any booking process. Furthermore, this client stated they were not informed of the one-year time limit to use their airline credits, a crucial piece of information that should have been provided at the time of cancellation. This lapse in communication allegedly led to the forfeiture of the flight value.

Other clients have reported similar issues with accuracy. One review detailed a cruise booking where the travelers were promised adjoining rooms but did not receive them. The same client also claimed they were misinformed about their vacation package, believing that trip cancellation insurance and gratuities were included when, in fact, they were not. These types of errors can significantly impact the quality and cost of a vacation, turning what should be a relaxing experience into a frustrating one.

Challenges with Refunds and Problem Resolution

Perhaps the most concerning feedback involves the agency's handling of problems after they arise. The client who cancelled their trip described an arduous, nearly three-month process to receive a refund for their hotel deposit. The agent allegedly claimed not to know how to process a credit card refund and intended to issue a check, which was only sent after the customer's credit card company intervened. This suggests potential difficulties with basic financial procedures and a lack of proactive customer service.

When this same client attempted to rebook their flights, they provided the travel consultant with the exact dates, times, and flight numbers. Despite this, the agent reportedly booked them in undesirable economy seats and added extra fees. The subsequent process of correcting the error was described as a chase, with the agent being unresponsive and full of excuses. Ultimately, the client had to enlist the help of a different travel agency to resolve the issues created by Quentin Travel Services.

Services and Operational Information

Quentin Travel Services positions itself as a full-service agency, capable of handling cruise bookings, all-inclusive vacations, tours, and flight bookings. The business operates out of its Brooklyn office from Monday to Friday, 10:00 AM to 6:00 PM, and on Saturdays from 11:00 AM to 3:00 PM. It is closed on Sundays.

Conclusion for Potential Clients

As a long-standing family business, Quentin Travel Services may appeal to those seeking a traditional vacation planner. The existence of loyal, long-term customers shows that positive experiences are possible. However, the weight and detail of the negative reviews cannot be ignored. The reported issues with communication, booking accuracy, and the handling of refunds and cancellations represent significant risks for any traveler. Potential customers should be aware of this inconsistent track record and carefully weigh the possibility of a smooth process against the risk of encountering serious and stressful complications with their travel arrangements.