Premier Resort Services

Based in Orlando, Florida, Premier Resort Services, LLC operates within the competitive tourism services sector, presenting itself as a solution for timeshare owners looking to rent out their unused vacation weeks. The company's fundamental proposition is to market these weeks to potential renters, thereby turning a recurring expense for owners into a potential source of income. Operating from an office at 37 N Orange Ave, the company maintains a professional front with a detailed website and set business hours from Monday to Friday, 10:00 AM to 5:00 PM.

The service model is appealing on the surface. Timeshare owners are often burdened with annual fees for weeks they cannot use. Premier Resort Services offers to take on the marketing effort, leveraging their channels to find renters. However, a deep dive into customer experiences reveals a significant disconnect between the services pitched and the results delivered.

An Examination of Client Feedback and Business Practices

A consistent pattern of serious complaints from clients casts a significant shadow over the company's operations. Numerous individuals have reported paying substantial upfront fees, often ranging from over $1,500 to nearly $2,500, based on compelling sales pitches. These pitches allegedly include promises of swift rentals, often within a 30 to 99-day window, and lucrative returns. Some clients were told the company had corporate clients, such as the military, eagerly waiting to book rooms, creating a sense of urgency and guaranteed success.

Unfortunately, the reality described by these customers is starkly different. The promised rental offers frequently fail to materialize, and after the initial payment, communication from the company can become difficult. Clients report that follow-up calls go unanswered or are met with stalling tactics, with customer service representatives advising them to wait longer or even lower their asking price. This experience has led many to feel that the primary business is collecting marketing fees rather than securing actual resort bookings.

Key Issues Raised by Consumers:

• Unfulfilled Promises: The most common grievance is the failure to rent out timeshare weeks as guaranteed by sales representatives. Timelines come and go with no offers, leaving clients out of pocket for the initial fee and still holding their unused weeks.
• Upfront Fee Structure: The requirement of a large upfront payment for marketing services is a major red flag for many. This model places all the financial risk on the timeshare owner.
• Refund Policy and Disputes: Many customers who have sought refunds report their requests being denied. The company often points to a short cancellation window (e.g., 10 days) in their contract. However, clients typically only realize the service has failed long after this period has expired, making it difficult to recoup their investment.
• Sales Tactics: Some former clients have described being coached by sales representatives on how to answer verification questions to ensure the sale goes through, even if it contradicts the verbal promises made.

Official Scrutiny and Industry Reputation

The volume of negative feedback is not limited to online reviews. The Better Business Bureau (BBB) profile for Premier Resort Services is particularly telling. The company is not BBB accredited, and public records show a substantial number of complaints filed against it. One review explicitly notes that the BBB accreditation was revoked in early 2025, a serious indicator of unresolved consumer issues. This aligns with a broader perception in online forums, where the company's model is frequently labeled as a scam or, at best, a high-risk proposition. The core of the issue, as pointed out by some observers, is that while the contract may legally define their service as merely advertising, the sales pitch creates an expectation of a guaranteed rental, which is a crucial distinction.

What Prospective Clients Should Consider

For those considering engaging with Premier Resort Services for timeshare rentals or other travel planning, caution is strongly advised. While the idea of monetizing unused timeshare weeks is attractive, the documented experiences of numerous customers suggest a high probability of financial loss. The business model relies on an upfront marketing fee with no guarantee of results, a structure that has been widely criticized in the timeshare resale and rental industry.

Potential customers should scrutinize any contract carefully, paying close attention to the clauses regarding refunds and service guarantees. Verbal promises from a salesperson are not legally binding; only the terms written in the signed agreement are. Given the widespread complaints and the company's standing with the BBB, exploring alternative methods for renting or selling timeshare weeks through more reputable platforms would be a prudent course of action for any owner looking to secure their investment in vacation packages.