Ohana Fun! Hawai‘i Activities and Tours

Based in Kahului, Maui, Ohana Fun! Hawai‘i Activities and Tours operates as a travel agency specializing in arranging experiences across the Hawaiian Islands. The company, officially registered as Rise! Enterprise L.L.C., presents itself as a concierge service for activity bookings, from helicopter rides to luaus. However, a deep look into its operational history and customer feedback reveals a stark contrast between its past reputation and its more recent performance, presenting a significant challenge for potential clients seeking reliable vacation planning.

A History of Positive Customer Experiences

In its earlier years of operation, Ohana Fun! garnered praise for its customer-centric approach. Reviews from nearly a decade ago highlight a tour operator that excelled in creating personalized and memorable Hawaiian vacations. Clients from that period frequently described the staff as exceptionally helpful, friendly, and knowledgeable. One customer recounted how the agency successfully secured front-row seats for a helicopter tour, a detail that significantly enhanced their trip. This level of personalized service suggested a company committed to going beyond standard tour packages to meet specific client requests.

Furthermore, the company was commended for its inclusivity, particularly in assisting travelers with disabilities. A notable review from that time praised Ohana Fun! for being highly informative and helpful in finding wheelchair-accessible activities, demonstrating a capacity to handle complex travel arrangements with care and attention. This dedication to accommodating all travelers helped build a strong, positive reputation. Another client lauded their activity director as "fantastic" and specifically mentioned a driver on Oahu who was both friendly and exceptionally knowledgeable, reinforcing the image of a well-run organization with quality partners. These historical accounts paint a picture of a trustworthy and effective booking agency.

Recent and Severe Allegations

Despite this positive history, the narrative surrounding Ohana Fun! has shifted dramatically in recent years. More current feedback contains serious and alarming allegations that stand in direct opposition to the company's earlier image. One of the most troubling accounts comes from a customer who, just a few years ago, labeled the business a "scam website." The client detailed a sequence of events where they paid for a parasailing cruise, only to discover it was never officially booked. They were allegedly asked to pay a second time and, upon arrival, found they had been double-booked and charged for both instances. Subsequent attempts to contact the company for a refund were reportedly met with silence, as calls and voicemails went unanswered.

This is not an isolated incident. An even more damaging claim emerged from a fellow local business owner who stated that Ohana Fun! used their services for clients but failed to remit payment. This vendor alleged that Ohana Fun! owes their company approximately $4,000 and has become completely unresponsive. The review serves as a stark warning about the company's business practices and financial integrity, raising serious questions for anyone considering their tourism services.

State Regulatory Sanctions and Financial Misconduct

The anecdotal evidence from customer reviews is substantiated by official regulatory action. In August 2025, Hawaii's Department of Commerce and Consumer Affairs (DCCA) sanctioned Ohana Fun! Hawaii. An investigation by the Regulated Industries Complaints Office found that the company had collected payments from customers for activities but failed to pass that money on to the actual activity providers. State regulators confirmed that the company improperly used funds from a required client trust account to pay for its own company and personal expenses. This investigation culminated in the sanctioning of Rise! Enterprise Limited Liability Co. to satisfy a default judgment of $110,993. This official finding validates the most severe complaints and points to systemic issues within the company's financial operations, a major red flag for consumer protection.

What to Consider Before Booking

For potential customers, this information creates a complex and high-risk scenario. The business is listed as operational, and its website may still promote a wide range of services, including island tours, adventure travel, and customized tours across Maui, Kauai, Oahu, and the Big Island. However, the copyright on its main website page has not been updated since 2015, which may suggest a lack of recent maintenance or attention.

Key Concerns for Travelers:

• Financial Instability: The state sanctions and allegations of non-payment to vendors suggest significant financial distress. There is a tangible risk that payments made to Ohana Fun! may not reach the intended tour and activity operators, potentially leaving customers without a reservation and with little recourse for a refund.
• Unresponsive Customer Service: Recent reviews consistently mention an inability to contact the company, especially when problems arise. This lack of communication is a critical failure for any travel company and can turn a minor issue into a vacation-ruining disaster.
• Outdated Reputation: The positive reviews that still appear online are very old. Relying on this historical feedback would be misleading, as the company's practices appear to have changed drastically over the past few years. The lack of recent positive feedback is as telling as the presence of severe negative reports.

While the company was once a reliable partner for planning island hopping itineraries and other vacation activities, the weight of recent evidence presents a compelling case for extreme caution. The combination of direct customer complaints, vendor disputes, and official state sanctions indicates a high-risk environment for consumers. Travelers looking to book activities in Hawaii would be well-advised to seek out alternative providers with a consistent and current track record of reliability and positive customer feedback.