Multi Resort Ownership Plan

Based in Salt Lake City, Multi Resort Ownership Plan, Inc. (MROP) operates within the complex sector of vacation ownership. Functioning as a non-profit timeshare association established in 1974, it provides members with access to a portfolio of resort properties across the United States and Mexico. The business model is not based on deeded property ownership for the individual; instead, members purchase points or fixed/rotating weeks which they can use to book stays at various locations, a common structure in the tourism industry. Day-to-day operations, including reservations, maintenance fee collection, and customer service, are managed by a separate entity, Vacation Resorts International (VRI).

How the Program Works

MROP's system is designed to offer flexibility in travel planning. Members can book accommodations across a network of over 30 resorts, choosing different locations from year to year. The plan also includes affiliations with major external exchange companies like RCI and Interval International (II), theoretically expanding vacation possibilities globally. However, it's important for potential customers to understand that membership and use of these external exchange services require additional fees, a point of contention highlighted in customer feedback. The structure of the membership can vary, with options for six-year, twelve-year, or even perpetual plans, representing a significant long-term financial commitment.

Potential Benefits

For travelers who prefer condominium-style lodging with amenities like kitchens and separate living areas, this model can be appealing. The primary advertised benefit of such timeshare programs is locking in future vacation costs and having access to a variety of destinations. One new member expressed initial optimism, stating, "so far so good," suggesting a potentially smooth onboarding experience for some. However, this feedback lacks long-term perspective.

Reported Issues and Customer Concerns

Despite the structured offerings, the available public feedback for MROP is minimal and heavily skewed toward negative experiences. A detailed account from one former member described their involvement as a "financial nightmare." The review raises several critical points that prospective buyers should carefully consider:

• Complex Fee Structures: A significant complaint involves a lack of clarity regarding total costs. The reviewer noted the necessity of paying both MROP's own fees and additional fees to RCI simply to use their entitled week, a crucial detail that was reportedly not made clear at the point of sale.
• Customer Service Deficiencies: The same customer reported "awful" telephone service, extreme difficulty reaching Spanish-speaking representatives, and a general sense that the company's primary focus was on payment collection rather than member assistance. This points to potential significant barriers in utilizing the resort booking services effectively.
• Aggressive Sales Tactics and Exit Difficulties: Complaints filed with the Better Business Bureau against VRI, MROP's management company, echo themes of high-pressure sales presentations and immense difficulty in terminating contracts, even for elderly customers with health issues. The process to exit a contract is often described as opaque and uncooperative.
• Financial Instability Concerns: More recent online discussions among owners from 2022 and beyond reveal serious concerns about MROP's financial health. Members reported receiving a surprise "special assessment" fee of over $1,000 with very little notice, which was attributed to a high delinquency rate among the membership (reportedly 32%). Some forum participants indicated this assessment led them to abandon their ownership entirely, fearing the organization was no longer financially viable.

What to Consider Before Engaging

Multi Resort Ownership Plan is not accredited by the Better Business Bureau (BBB). The severe lack of positive, detailed reviews combined with specific, damaging complaints about hidden fees, poor service, and potential financial instability should be a major red flag for anyone considering their vacation packages. The business model requires a substantial, long-term financial outlay, and the reported difficulties in both using the service and exiting the contract are significant risks.

Potential clients are strongly advised to perform exhaustive due diligence. It is crucial to request a complete and transparent breakdown of all mandatory fees, including maintenance, special assessments, and third-party exchange company costs. Furthermore, obtaining a clear, written explanation of the exit process and any associated penalties is essential before signing any contract. Given the feedback, particularly the concerns raised by senior members, a thorough review of the contract by a legal professional is highly recommended.