ISSIAS TRAVELING COMPANY

ISSIAS TRAVELING COMPANY is a travel agency located in Atlanta, Georgia, which began operations in early 2021. The company presents itself as a facilitator for creating memorable travel experiences, offering travel planning services for a variety of destinations. However, a comprehensive look at customer feedback and official business records reveals a deeply divided reputation, marked by early praise that has since been overshadowed by a significant volume of serious complaints regarding communication, service delivery, and financial practices.

Initial Successes and Positive Client Experiences

In its earlier period of operation, the agency garnered positive attention from clients who reported excellent service. Several reviews from that time describe incredibly well-organized and enjoyable trips. For instance, one client praised the company for arranging a birthday vacation to Riviera Maya, highlighting the breathtaking resort recommendation and seamless coordination. This positive feedback pointed to a travel consultant who was responsive, patient, and helpful both before and during the trip, delivering a high-quality, all-inclusive experience. Another customer lauded a trip to Jamaica, emphasizing how the company managed all critical details, from the resort booking to the airport transfers. These accounts painted a picture of a reliable agency capable of executing detailed customized itineraries and delivering high-value vacation packages, earning perfect 10/10 ratings from satisfied travelers.

Widespread Reports of Service and Communication Failures

Despite its promising start, more recent feedback reveals a starkly different customer experience. A growing number of clients have come forward with serious allegations, creating a consistent pattern of significant service issues. The most prevalent problem cited is a near-total breakdown in communication. Customers repeatedly describe sending numerous emails, text messages, and making phone calls that go completely unanswered for weeks or even months. In some cases, the provided business phone number was reportedly not in service. Several clients noted that the only time they received a response was after demanding a refund, suggesting a reactive rather than proactive approach to customer service.

This lack of communication has been a source of immense stress and uncertainty for those who have paid for services. One detailed account describes waiting over 72 hours for responses and being told to use a message reaction feature to prioritize inquiries, only to be rudely admonished for doing so. This unprofessionalism extended to missed phone appointments for which no apology was offered, further eroding client trust.

Financial Discrepancies and Questionable Booking Practices

Beyond communication, the financial and booking aspects of the agency have drawn severe criticism. A major point of contention is the company's rigid no-refund policy. Multiple customers, backed by complaints filed with the Better Business Bureau (BBB), report that when their originally booked trip was changed or canceled by the agency, they were denied a refund and offered only a credit for a future trip. This practice was applied even when the changes were made without the client's consent or proper notification, leaving them without the vacation they paid for and with no way to recover their funds.

Further issues reported include:

• Payment Processing Problems: Clients have reported significant delays in the processing of their payments, with one instance taking from November to January to be resolved only after the client provided screenshots as proof. There are also allegations of unexpected price increases, such as a final payment being $100 more than initially quoted.
• Lack of Confirmation: A particularly alarming issue is the failure to provide official booking confirmations. Some customers who grew suspicious and contacted the resorts directly were told that no reservation existed under their names, despite having made payments to the agency.
• Unprofessional Payment Methods: The use of payment platforms like Cash App for large transactions was cited by some clients as a red flag that they initially overlooked.

Official Complaints and Business Status Concerns

The volume of negative experiences has led to formal action. The Better Business Bureau profile for ISSIAS TRAVELING COMPANY is particularly revealing. The company is not BBB accredited and, as of late 2025, has accumulated 22 official complaints in three years, with a significant number filed within the last 12 months. These complaints echo the public reviews, detailing poor communication, refusal to issue refunds, and last-minute trip changes. Critically, the BBB notes that based on information in its files, it appears the business may no longer be in operation. This is a serious concern for anyone considering their booking services, although the company's website remains active, creating a confusing and potentially risky situation for consumers.

Conclusion for Prospective Travelers

When evaluating ISSIAS TRAVELING COMPANY, potential clients are faced with two conflicting narratives. On one hand, there are accounts of successful, well-managed trips that suggest the agency is capable of delivering quality service. On the other, there is an overwhelming and more recent body of evidence from public reviews and official BBB complaints that points to systemic failures in communication, professionalism, and financial accountability. The reports of canceled trips without refunds, non-existent reservations, and a business status that is officially in question present a substantial risk. Anyone considering this travel agency for their international travel or domestic vacation plans should proceed with extreme caution, thoroughly investigate the most current customer feedback, and weigh the potential for a positive outcome against the significant and well-documented risks of a negative one.