International Travel & Tours

Located in Beaverton, Oregon, International Travel & Tours presents a complex picture for potential clients. On one hand, it appears to be a long-standing specialist for travel to Vietnam, backed by positive feedback from repeat customers. On the other, recent and serious complaints about customer service and a narrow operational focus raise significant questions about its suitability for the general traveler.

The Specialization: A Focus on Vietnam

For those planning a trip to Southeast Asia, particularly Vietnam, this travel agency may hold a distinct advantage. One long-term client reported using their services for many years, stating that every trip to Vietnam arranged through them has gone smoothly. This suggests a deep knowledge of the region, which can be invaluable for complex international travel. The agency's own website reinforces this focus, listing specific offerings like Vietnam Visa services, Saigon City Tours, and even Vietnam Veteran Tours. This niche expertise is often a hallmark of a reliable tour operator for a specific destination.

Customer Service and Scope of Services: A Point of Contention

Despite the apparent expertise in one area, the overall customer experience appears to be highly inconsistent. The most significant concern comes from a recent review detailing a deeply negative interaction. According to this account, the agency exclusively handles travel to Vietnam, a fact not made clear on its website which advertises a broader range of visa services and tickets. The reviewer reported that an agent at the Beaverton location was dismissively unhelpful, stating she was too busy and advising the potential customer to simply book online themselves. This type of feedback is a major red flag for anyone seeking attentive and professional travel consultants.

This inconsistency is reflected across other reviews. While some offer simple praise like "Good Service," another from several years ago adds a layer of confusion by describing the business as a "Nice little asian store." Research into the agency's website, semall.com, clarifies this; International Travel & Tours was founded in 2001 as a division of a company called Software Electronics and operates as part of a larger e-commerce and services platform. This dual identity might explain the varied customer perceptions but does not excuse poor service within its travel division.

What to Expect

Based on available information, International Travel & Tours operates with a very specific business model that may not align with every traveler's needs. Here's a breakdown of the pros and cons:

Potential Positives

• Expertise in Vietnam Travel: Evidence suggests a strong, long-standing capability in arranging trips to Vietnam, from flight booking to local tours.
• Established Business: Having been founded in 2001, the agency has been operational for over two decades.
• Physical Location: The agency maintains a physical office at 10625 NE Walker Rd STE 101, Beaverton, OR 97006, which is wheelchair accessible.

Potential Negatives

• Poor Customer Service: Recent, detailed reports of dismissive and unhelpful staff are a significant concern.
• Limited Scope: Despite a name suggesting broad services, the agency may exclusively, or at least primarily, focus on Vietnam. Customers seeking holiday packages or customized trips to other destinations should verify this directly.
• Weekend Closures: The agency is closed on Saturdays and Sundays, operating Monday through Friday from 11:00 AM to 6:00 PM, which may be inconvenient for some clients.
• Conflicting Information: The services implied on its website may not match the services actually offered at its physical location, leading to wasted time and frustration.

Conclusion for Prospective Clients

International Travel & Tours is a specialized travel agency that could be an excellent resource for a specific type of traveler: one who is planning a trip to Vietnam and values niche expertise. The positive feedback from a long-term client for this destination speaks to their potential capability. However, any other potential customer should proceed with caution. The reports of poor customer service and a refusal to handle non-Vietnam-related travel are serious drawbacks. It is highly recommended that you call ahead at (503) 924-1801 to confirm the agency's ability and willingness to handle your specific travel needs before visiting in person. This will help clarify whether they can assist with your desired vacation packages or if you would be better served by another provider.