Imagine Going There Travel

Based in Marietta, Georgia, Imagine Going There Travel has established a formidable reputation, evidenced by a perfect 5-star rating across hundreds of reviews. This isn't a typical storefront operation; it functions as a specialized consultancy focused on creating meticulously organized travel experiences. The agency, founded and led by Carol Shaddix, positions itself as a team of luxury travel experts, with a significant emphasis on premium and small-ship cruises. This focus shapes both its greatest strengths and its potential limitations for prospective clients.

The Hallmarks of Service: What Sets Them Apart

The overwhelming consensus from clients is that the service provided by Carol and her team is exceptionally personal and detailed. Many reviews highlight a feeling of being treated like friends rather than just customers, a testament to the agency's client-centric approach. Communication is frequently described as fabulous and proactive, ensuring travelers are well-informed at every stage. This high-touch service model is a clear differentiator in an industry where customers can often feel like just another booking number.

A standout feature is the agency's deep specialization in Viking Cruises. They are an Authorized Viking Travel Agent and, according to one source, Viking Cruises' #2 producer in North America. This expertise translates into tangible benefits for their clients. The team's firsthand experience with the cruise lines they recommend allows them to provide insider tips and prepare travelers far beyond a standard itinerary. Clients planning complex trips, such as a Danube river cruises with land extensions, have praised the seamless execution and support provided.

Value Beyond the Booking

Imagine Going There Travel excels by providing value that isn't immediately apparent on a price tag. Many clients report receiving thoughtful extras that significantly enhance the travel experience. These include:

• Pre-travel Preparation: The agency often sends informative books about the destinations on the itinerary, allowing travelers to familiarize themselves with the ports of call and make the most of their time ashore.
• Onboard Perks: It's common for clients to receive surprise benefits like shipboard credits, which can be used for various onboard expenses.
• Thoughtful Gestures: The personal touch extends to post-trip follow-ups, with some clients mentioning receiving welcome-home gifts like a box of Georgia peaches.
• Logistical Management: The team handles all aspects of travel planning, from complex international airfare to travel insurance, alleviating the stress that can accompany coordinating a major trip.

Furthermore, the agency has proven adept at handling specific and sensitive needs. One review gratefully noted how the team took exceptional care of a blind traveler, ensuring all his needs were met throughout the journey. This demonstrates a level of compassion and detailed planning that goes far beyond standard service.

Considerations and Potential Drawbacks

While public feedback is almost universally positive, it's important for potential customers to understand the agency's specific focus to determine if it's the right fit for their needs. Finding explicit negatives is difficult, but there are considerations based on their business model.

A Niche Market Focus

The agency's primary strength is also its main limitation: specialization. Their expertise is deeply rooted in luxury travel, particularly premium river cruises and small-ship ocean voyages with brands like Viking and Explora Journeys. This makes them an ideal cruise agency for travelers seeking these specific types of vacation packages. However, a traveler looking for budget-friendly all-inclusive vacations, backpacking adventures, or trips with mass-market tour operators would likely find that this agency's offerings do not align with their interests. Their service is tailored to a client who prioritizes a high level of service and a premium product over finding the absolute lowest cost.

Operating Style

Located in a suite with standard Monday-to-Friday business hours, Imagine Going There Travel is not a walk-in agency for casual inquiries. Their model is built on scheduled consultations and developing client relationships. Those seeking to quickly grab some brochures or make a last-minute booking might find this deliberate, appointment-based approach less suitable for their needs. The emphasis is on comprehensive travel planning, which requires time and collaboration.

Final Assessment

For the discerning traveler aiming for a seamless, well-supported, and enriched cruise experience, Imagine Going There Travel appears to be a top-tier choice. The firm, under Carol Shaddix's leadership, has cultivated a loyal following by delivering on its promise of personalized, stress-free planning. The consistent praise for their attention to detail, proactive communication, and valuable extras demonstrates a clear commitment to excellence. While it may not be the go-to travel consultant for every type of trip, for those whose travel dreams align with premium and luxury cruises, this agency provides a comprehensive and highly-praised service that consistently exceeds expectations.