Frosch International Travel

Frosch International Travel, located at 2460 E Long Ln in Greenwood Village, Colorado, operates as a branch of a globally recognized and long-standing travel agency. With a history dating back to 1972, Frosch has cultivated a reputation primarily within the spheres of luxury travel and comprehensive corporate travel management. The company is now part of the Chase Travel Group, a move that further solidifies its position in the upper echelons of the travel industry. For potential clients, this affiliation suggests a high level of financial stability and access to an extensive network of resources. The Greenwood Village office is one of more than 40 Frosch locations worldwide, contributing to a global presence that is a significant asset for planning complex international trips.

Service Specialization and Strengths

The primary strength of Frosch lies in its specialization. This is not a one-size-fits-all agency for every type of traveler. Their focus is distinctly on the premium and business markets. Clients seeking meticulously planned custom itineraries, high-end cruises, and exclusive access to luxury hotels and resorts will find their services particularly well-suited. The company is a member of the Signature Travel Network, a prestigious consortium that provides its members with significant buying power. This translates into tangible benefits for customers, such as complimentary upgrades, special amenities, and exclusive pricing on various vacation packages and cruises.

For the business sector, Frosch offers robust corporate travel management solutions. Their approach goes beyond simple booking, encompassing an end-to-end management of the traveler's journey, from initial trip planning to expense reporting integration with platforms like SAP Concur. This integrated service is designed to streamline processes for companies and ensure compliance with travel policies while providing high-touch service for VIP and executive travelers. Their global footprint means they have on-the-ground support in numerous international markets, a critical factor for businesses with global travel needs.

The Role of Frosch's Travel Consultants

A key differentiator for Frosch is the expertise of its travel consultants. The company employs over 2,200 professionals, many of whom are recognized experts in specific destinations or travel types. These advisors act as planners and advocates for their clients, leveraging deep industry relationships to secure benefits and resolve issues. For leisure travelers, this means working with someone who can offer nuanced advice and craft a trip that aligns with specific interests, whether it's an adventure tour, a multi-generational family vacation, or a complex, multi-destination journey. This level of personalization is a core component of their value proposition and a primary reason clients choose them over do-it-yourself online booking platforms.

Potential Drawbacks and Considerations

While the agency offers a premium service, it comes with a corresponding price structure. Frosch is transparent about its service fees, which are charged in addition to the cost of travel components. These fees vary based on the complexity and length of the trip, with bespoke and enhanced itineraries commanding higher rates. For example, booking domestic airfare incurs a fee of around $40 per ticket, while planning a complex international trip of 15 nights or longer could involve planning fees of $300 or more. Travelers who are primarily budget-focused or those comfortable with researching and booking their own simple trips may find these fees to be a significant drawback.

Furthermore, as with any large organization, the client experience can be inconsistent and highly dependent on the individual consultant. While many reviews praise the agency's professionalism and attention to detail, some past clients have reported issues stemming from inexperience or miscommunication. One detailed account of a trip to Spain highlighted problems with incorrect bookings, poor advice on transportation, and a lack of accountability when things went wrong. This underscores the importance for a potential client to ensure they are matched with an experienced advisor who understands their specific needs. It is also worth noting that the Better Business Bureau (BBB) does not have sufficient information to issue a rating for the Greenwood Village location and the company is not BBB accredited.

Range of Travel Services

Frosch provides a wide array of trip planning services catering to different needs. Their offerings are clearly structured to serve both individual leisure travelers and large corporate accounts.

• Luxury Leisure Travel: This is their core specialty, involving tailor-made vacation packages, tours, and experiences with partners like Abercrombie & Kent, Four Seasons, and various luxury cruise lines.
• Corporate Travel Management: A comprehensive service that includes policy management, booking, 24/7 support, and expense integration for business clients.
• Cruise Bookings: The agency has strong partnerships with major luxury and river cruise lines, offering exclusive cruise deals, onboard credits, and other perks.
• Groups and Events: Frosch manages travel logistics for meetings, incentives, conferences, and other group events.
• A-la-Carte Services: For clients who may not need a full itinerary planned, the agency can handle individual bookings for flights, hotels, and rail tickets for a set fee.

Who is the Ideal Frosch Client?

Ultimately, Frosch International Travel is best suited for a specific type of customer. The ideal client is one who values time and expertise over obtaining the lowest possible price. This includes busy professionals, corporate entities, and discerning travelers who want a seamless and elevated travel experience without the hassle of managing the complex logistics themselves. Those planning milestone trips, such as honeymoons or significant anniversaries, or intricate multi-country tours are likely to see the most value from the services of their international travel experts. In contrast, backpackers, budget travelers, or those booking simple point-to-point travel would likely be better served by other options that do not involve professional service fees.