C&h International

Located at 4751 Wilshire Boulevard in Los Angeles, C&h International presents itself as a travel agency, but a closer look at its public profile reveals significant concerns for potential customers. While it maintains a physical office with regular weekday and limited Saturday hours, its digital presence and customer feedback paint a troubling picture that warrants careful consideration before engaging its services for any travel planning.

One of the most immediate points of concern is the extremely negative customer feedback available online. The agency's reputation is marred by detailed accounts of poor service, particularly in critical situations requiring post-booking support. A widely circulated review describes a deeply frustrating experience with securing a flight refund. According to the client, the airline directed them to C&h International to process the refund, initiating a weeks-long ordeal characterized by a severe lack of communication. The customer reported that multiple calls to the ticketing department went directly to voicemail and were never returned. Email correspondence was reportedly just as inefficient, with response times stretching to five days between messages, providing little to no helpful information. After four weeks of effort, the client still had not received their money, leading them to describe the company in harsh, unequivocal terms. This account raises serious questions about the agency's reliability and its processes for handling financial transactions and customer disputes, a cornerstone of trust for any tourism services provider.

An Unclear Business Profile

Compounding the issue of poor service is a confusing and unprofessional online identity. One of only two prominent reviews on its Google business profile discusses a negative experience with a bagel and cream cheese, describing the food product as clumpy, yellow, and bitter. While this is almost certainly a case of a mistaken business review—likely intended for a café or deli, perhaps in the same building—its presence on a travel agency's profile is telling. It suggests a lack of attention to their online reputation management. A proactive business would typically flag such an irrelevant review for removal to avoid confusing potential clients. For a prospective traveler trying to assess the agency's professionalism, seeing food complaints next to unresolved refund issues creates an impression of neglect and disorganization.

Further investigation into C&h International's business model reveals it operates as an international air consolidator, established in 1982. This means they primarily work with travel professionals, offering competitive airfares for resale to the public. This B2B (business-to-business) focus might explain the difficulties individual consumers face, as their primary systems may not be optimized for direct client support. However, if they are the point of contact for issues like refunds, as one customer was directed, a failure to provide adequate service is a significant flaw. The Better Business Bureau (BBB) gives the company a C+ rating, citing a failure to respond to at least one complaint filed against the business. It is also important to note that C&h International is not an accredited business with the BBB.

Services and Accessibility

Information regarding the specific types of vacation packages or travel specializations offered by C&h International is conspicuously absent online. There appears to be no official website detailing their destinations, partner airlines, or the scope of their international travel services. This lack of transparency makes it impossible for a potential customer to evaluate their offerings, compare prices, or understand if the agency is a good fit for their needs, whether it be for leisure travel or complex multi-destination trips. In an era where travelers expect to research itineraries and options online, this absence is a major disadvantage and forces reliance on phone calls or in-person visits, which, based on customer feedback, may not be productive.

On a more positive note, the agency’s physical office on Wilshire Boulevard is listed as having a wheelchair-accessible entrance, which is an important feature for ensuring all clients can access their services. Their operating hours are standard for a weekday business schedule, from 9:00 AM to 6:00 PM, with limited availability on Saturdays from 10:00 AM to 1:00 PM. They are closed on Sundays, which is typical but could be an inconvenience for those who handle their travel planning on weekends.

Final Assessment

When considering C&h International as your chosen travel consultant, the risks appear to substantially outweigh the benefits. The severe and detailed allegations regarding their handling of flight refunds are a major red flag. The inability or unwillingness to communicate effectively with a client facing a financial issue suggests a fundamental problem with their customer service protocol. Anyone planning a trip, especially a costly or complex one, depends on their agent for support if things go wrong. The documented evidence suggests that such support may be nonexistent here.

Ultimately, the decision to use any travel agency comes down to trust. C&h International's poorly managed online presence, lack of transparency about its services, and credible, serious complaints about its post-sale support make it difficult to recommend. Travelers seeking assistance with flight booking or the arrangement of customized trips would be better served by an agency with a proven track record of positive customer experiences, clear communication, and a professional, informative online presence.

• Strengths:
  • Physical office location for in-person consultations.
  • Wheelchair accessible entrance.
  • Long-standing business, operating since 1982.
• Weaknesses:
  • Extremely negative customer reviews regarding refunds and communication.
  • Rated C+ by the BBB due to unanswered complaints.
  • Not accredited by the BBB.
  • No official website or online information about services and specializations.
  • Poorly managed online business profile, including irrelevant reviews.
  • Business model as an air consolidator may not prioritize individual customer service.