Always Travel With US Inc

An In-depth Look at Always Travel With US Inc.

Always Travel With US Inc. is a travel agency that has been operating for several decades, positioning itself as a full-service provider for various travel needs. Based in Florida, with addresses listed in both Kissimmee and Fort Lauderdale, the company states it offers assistance with airline reservations, cruises, car rentals, and hotel accommodations. Their business model appears to focus on providing curated vacation packages and deals, particularly for popular destinations like Orlando, Las Vegas, and various cruise routes. An examination of customer feedback and the company's online presence reveals a complex picture, with experiences ranging from highly satisfactory to deeply problematic. This analysis serves to inform potential clients about the agency's strengths and weaknesses.

Positive Customer Experiences and Acclaimed Services

A significant portion of the available feedback for Always Travel With US Inc. is positive, with many clients expressing high levels of satisfaction. Several past customers have praised the company for its friendly and helpful staff. One client specifically mentioned the "friendliness with the travel agent" and the overall "ease of booking my vacation." This sentiment is echoed by another customer who described the customer service as "ABSOLUTELY AMAZING," stating they had never been so satisfied with a travel agency before. These reviews suggest that, at its best, the agency provides a seamless and pleasant holiday planning process, which is a critical factor for travelers looking to reduce the stress of arranging their trips.

The quality of the vacations booked through the agency is another recurring theme in positive testimonials. One recent review from a customer highlighted that their accommodation was a "beautiful location and units are awesome, more than expectations." Another simply stated, "The experience was terrific and my family loved it." These outcomes point to the agency's ability to select and offer quality resorts and lodging that meet or exceed client expectations. Furthermore, the company promotes its ability to provide significant deals and value. Several customers who were initially skeptical about promotional offers, such as winning vacations from a radio station, reported being pleasantly surprised and happy with their purchase, citing that the price couldn't be beaten. This suggests the agency can deliver on its promise of affordable Florida vacation deals and other discounted packages.

Significant Concerns and Reported Issues

Despite the positive feedback, there are serious criticisms that prospective clients should consider. One of the most detailed negative reviews comes from a customer who described their booking agent as "deceitful." The core of the complaint was a significant discrepancy between the promised and delivered accommodations. The client expected a queen-sized bed and a proper kitchen but instead received a full-sized bed, a hot plate, and a microwave. This type of miscommunication or misrepresentation is a major red flag in the travel industry, as it directly impacts the comfort and quality of the vacation itself.

Compounding this issue was the reported response from management. The same customer noted that when they called to address the problem, the manager was "rude," attempted to speak over them, and offered no viable options for an upgrade or resolution. This points to a potential weakness in their customer service travel agent protocol for handling post-booking issues. While this specific incident occurred several years ago, it highlights the importance for any traveler to get all booking details in writing and confirm specifics like room amenities and bed configurations directly.

Further research uncovers more recent and troubling complaints on platforms like the Better Business Bureau (BBB). The BBB profile for an entity named "Always Travel with Us LLC" shows it is not accredited and features several complaints alleging the company is a "total scam." One detailed complaint from 2025 describes a classic "bait-and-switch" scenario involving a giveaway. The consumer was told they won a gift card and a Marriott stay, only to find the terms constantly changing and the promotion being an undisclosed solicitation for a timeshare presentation. These allegations suggest a pattern of deceptive marketing practices that potential customers must be wary of, especially when engaging with promotional offers that seem too good to be true.

Understanding Their Business Model

Based on customer reviews and the company's own statements, a key part of the business involves offering highly discounted vacation packages, some of which are connected to timeshare presentations. This is a common practice in the tourism industry, particularly in destinations like Orlando and Las Vegas. While some travelers are comfortable attending a presentation in exchange for a cheap holiday, the issue arises when this requirement is not transparently disclosed from the outset. The negative reviews strongly suggest a lack of clarity in this area. However, other customers have acknowledged the timeshare aspect and still felt they received good value, with one noting they were not obligated to purchase anything and were happy with the savings on their cruise and resort stay. This indicates that the experience can be positive if the client goes in with a full understanding of the terms.

What to Expect When Booking

For those considering using Always Travel With US Inc., the collective feedback provides a clear set of recommendations. The agency appears to have access to genuinely good deals and quality accommodations, as evidenced by numerous satisfied clients. The positive experiences often highlight friendly agents and a straightforward booking process for those seeking all-inclusive resorts or bundled trips. However, the risk of miscommunication and aggressive sales tactics, particularly concerning timeshare promotions, is significant. The disparity in customer experiences underscores the need for due diligence. Potential clients should:

• Ask Detailed Questions: Inquire about every aspect of the accommodation, including bed size, kitchen facilities, and resort fees.
• Get Everything in Writing: Request a detailed itinerary and confirmation email that lists all included amenities and terms before making a payment.
• Clarify Promotional Terms: If booking a heavily discounted package, ask directly if attendance at a sales presentation is required.
• Research the Destination Resort: Independently look up reviews for the specific hotel or resort being offered to ensure it meets your standards.

Ultimately, Always Travel With US Inc. presents a mixed record. The company has facilitated many enjoyable vacations and is praised for its deals and service by a number of travelers. Yet, the serious allegations of deceptive practices and poor problem resolution from other customers cannot be ignored. Travelers looking to book a trip through this agency should proceed with a cautious and inquisitive approach, ensuring complete transparency before committing financially. The long history of the company, founded in 1986, suggests a degree of longevity and experience, but the critical feedback indicates that the quality of service may be inconsistent.