Above Reality Hot Air Balloon Rides
BackWhen considering an exceptional sightseeing tour, potential customers often weigh the professionalism of the staff, the quality of the experience, and the overall value. Above Reality Hot Air Balloon Rides, operating from Essex Junction, Vermont, presents a compelling case study in customer satisfaction, backed by a significant volume of positive feedback. This isn't just another item to check off a list; the service provided appears to be a meticulously crafted event from beginning to end. The company functions as a specialized travel agency, focusing on a single, high-quality offering: scenic flights over the Champlain Valley.
The Customer Journey from Booking to Landing
The entire process with Above Reality is frequently described as seamless and professional. It begins with the booking, which users have found to be straightforward and efficient. A notable aspect highlighted by clients is the company's responsiveness. Questions sent via messages are reportedly answered quickly by the owner and chief pilot, Jeff Snyder, who addresses all inquiries with clarity. This initial communication sets a tone of accessibility and professionalism that carries through the entire experience. This level of service is a key differentiator for any tour operator.
On the Ground: The Crew and The Preparation
Upon arrival at the meeting point, guests are greeted by a team that is consistently labeled as friendly, welcoming, and down-to-earth. The check-in process is managed to make everyone feel at ease from the very start. The ground crew's role is particularly significant. Passengers have the opportunity to watch them at work, and their hard work and impressive efficiency in preparing the massive balloon for flight do not go unnoticed. This preparation phase is an integral part of the adventure travel experience, building anticipation and offering insight into the mechanics of ballooning. The crew’s ability to handle challenging conditions is also a testament to their expertise. One group noted that despite a forecast of zero wind, the team skillfully managed unexpected 11mph gusts to ensure a safe and successful launch, demonstrating a high level of competence and adaptability.
In the Air: The Flight and The Pilot
The pilot, Jeff Snyder, is universally praised and central to the overwhelmingly positive reviews. Clients describe him not just as an expert in his field but as a personable and engaging host. During the flight, he makes a concerted effort to get to know his passengers, creating a relaxed and comfortable atmosphere in the basket. His extensive knowledge of the area enriches the journey, as he points out landmarks and points of interest, from the Montreal skyline and Mount Washington on exceptionally clear days to the rolling hills, forests, and rivers of Vermont. He skillfully rotates the balloon, ensuring every passenger gets a 360-degree view, making it a truly equitable viewing experience. This attention to detail is a hallmark of what one might expect from a luxury travel service.
The flight itself is described as spectacular and serene. Floating above the landscape offers a unique perspective that ground-based tours cannot match. The experience of a sunrise or sunset from this vantage point, particularly during the fall foliage season, is cited as an unforgettable memory. The landing is another moment where the team’s skill is on full display. Jeff’s piloting and the ground crew’s coordination result in what are consistently called flawless and smooth landings.
Post-Flight Touches and Inclusivity
The experience doesn't end when the balloon touches down. Above Reality upholds the ballooning tradition of a post-flight champagne toast, often accompanied by chocolates, providing a celebratory conclusion to the event. A particularly distinctive and highly appreciated feature is the creation of a customized video for passengers. This digital keepsake includes photos from the flight, images of the scenery, and a map of the balloon's flight path, offering a lasting memento of the adventure. It’s a modern touch that elevates the service beyond the standard offerings of a typical tourist attraction.
Furthermore, the company has demonstrated a commendable commitment to inclusivity. One passenger, who was above the weight limit for other local balloon companies and was quoted double the price, found a completely different attitude at Above Reality. Jeff Snyder’s response was welcoming and accommodating, ensuring the client could participate without penalty. This approach to customer service is a significant positive, showcasing a business philosophy focused on creating great experiences for everyone, which can be a deciding factor when undertaking holiday planning.
Important Considerations Before You Book
While the feedback for Above Reality is almost uniformly perfect, potential customers must understand the nature of hot air ballooning. The single most significant factor that can disrupt plans is the weather. Flights are entirely dependent on calm and stable wind conditions for safety. This is not a flaw of the company but a fundamental reality of the activity. As some reviews mention, patience and flexibility are key. Flights may need to be rescheduled, sometimes multiple times, if conditions are not ideal. This unwavering commitment to safety should be viewed as a major positive, as it demonstrates that the operator prioritizes passenger well-being over business operations. A responsible tour operator will never fly in unsafe conditions.
Another practical consideration is the timing. To catch the calmest winds and most dramatic light, flights are scheduled for sunrise and sunset. The company's operating hours, starting as early as 4:40 AM, reflect the necessity of these early departures for morning flights. Prospective passengers should be prepared for an early start to their day to take part in this unique activity. Ultimately, the experience offered is a premium one, and it is priced accordingly, with options for both shared baskets and more intimate private flights that could be considered unique vacation packages for special occasions.
