247 get travel
Back247 get travel is a company operating from an office in Jericho, New York, that positions itself within the competitive field of travel agencies. Its primary mode of operation appears to be through its website and phone line, offering services centered around booking flights and other travel arrangements. An initial look at its digital footprint reveals a narrative with two starkly different sides, which potential clients should carefully consider.
The Positive Reputation from the Past
On its Google Business Profile, 247 get travel boasts a perfect 5-star rating. This score, however, is based on a small sample of 11 reviews, all of which are notably dated, originating around 2017 and 2018. This historical feedback paints a picture of a highly competent and customer-focused agency. Past clients repeatedly praised the company for its efficient and friendly customer service, with staff described as knowledgeable and prompt. A recurring theme in this older feedback is the agency's proficiency in securing competitive travel deals, particularly for travelers in need of last-minute travel arrangements.
Customers from that era reported seamless booking processes and appreciated the staff's ability to handle changes to itineraries without hassle. The praise extended to complex travel plans, including a well-organized trip to India and finding affordable international flights under pressure. The consensus from these historical reviews was that the agency’s travel consultants were adept at problem-solving and making the travel experience smooth and safe. The company’s website was also mentioned as being user-friendly, contributing to a positive customer experience.
Current Concerns and Areas for Caution
Despite the glowing reviews from years ago, a deeper investigation reveals significant reasons for caution. The most immediate concern is the age of the positive feedback. In the fast-paced travel industry, a service record from over seven years ago may not accurately reflect the company's current operational standards. This concern is amplified by the company's own website, which bears a copyright notice from 2017, suggesting it has not been substantially updated in years. For a business that operates online, an outdated digital presence can be a red flag regarding security and current business practices.
More troubling is the information available on the Better Business Bureau (BBB) platform. A business named "24/7 Get Travel LLC," which lists the same contact phone number as 247 get travel, holds an 'F' rating. This business is not BBB accredited. The profile includes a customer complaint filed in 2021, which presents a serious allegation. The customer claims to have paid for an airline ticket, had the funds withdrawn from their account, but never received the ticket or a refund. According to the BBB record, the business failed to respond to this complaint. This unresolved issue stands in sharp contrast to the older reviews praising the company’s reliability.
Operational Model and Service Offerings
Based on its website, 247 get travel focuses heavily on flight booking services. The online portal allows users to search for flights, hotels, and rental cars. The company specifically advertises its ability to find deals on various travel categories, including:
- Cheap Flights
- Business Class Flights
- Last-Minute Flights
The business operates from Suite 300 E at 99 Jericho Turnpike, an address within an office building rather than a traditional storefront. This indicates that customer interactions are handled remotely via phone and the internet, which is a common model for modern travel agencies. The company maintains extensive weekday hours from 8:00 AM to 8:00 PM and is also open for a half-day on Saturdays, offering a good window of accessibility for client support.
Final Assessment for Potential Customers
In summary, a potential customer of 247 get travel is faced with two conflicting sets of information. On one hand, there is a legacy of perfect reviews that speak to excellent service and value. On the other hand, there is more recent and highly concerning information, including an 'F' rating from the BBB, a serious unresolved complaint, and a digital presence that appears neglected. The lack of any recent positive feedback in the public domain makes it difficult to verify if the company still operates at the high standard it once seemingly did.
Therefore, anyone considering booking vacation packages or flights through this company should proceed with extreme caution. The discrepancy between its past reputation and more recent warning signs is significant. It is advisable to perform thorough due diligence, ask direct questions about their processes for ticketing and customer support, and consider using payment methods that offer strong consumer protection against fraud. While the historical data is positive, the recent negative indicators present a considerable risk that should not be overlooked when planning your travels.
