Premier Plus Travel Agency

Premier Plus Travel Agency, located at 154 Warren Street in Glens Falls, NY, operates as a multifaceted business that blends traditional travel agency services with a robust local transportation and tour operation. Run by a mother-and-son team, Dawn Biddiscombe and Matthew Colucci, the company aims to provide a personalized touch in both planning international getaways and coordinating local excursions. This dual focus gives them a unique position in the market, catering not only to those looking to book a trip to distant shores but also to residents and visitors needing reliable transport for events in the Adirondacks, Capital District, and even Vermont.

Personalized Service and Diverse Offerings

One of the most frequently highlighted strengths of Premier Plus Travel is the direct, personal involvement of its owner, Dawn. Client feedback often points to her hands-on approach to crafting vacation packages, ensuring that individual needs are met. This level of service is a significant advantage for customers who feel overwhelmed by online booking engines and prefer the expertise of a seasoned travel consultant. The agency specializes in a range of destinations, including the Caribbean, Europe, and Mexico, and is adept at arranging all major cruise lines. Furthermore, they have carved out a niche in organizing group travel and destination weddings, which require meticulous coordination and planning.

Beyond traditional travel planning, the "Tours" aspect of their business is a prominent feature. They operate a fleet of modern vehicles, including Mercedes-Benz vans and limos, for a variety of local events. This service is extensive and includes:

• Airport transfers
• Wedding and prom transportation
• Bachelor and bachelorette parties
• Brewery and winery tours
• Trips to Saratoga Race Course
• Concert and sporting event transport
• Corporate outings and custom itineraries

Customer reviews frequently praise this side of the business for its flexibility and reliability. One client recounted how the agency successfully organized a last-minute brewery tour for a group of 14, lauding the prompt and easy-going driver, Nancy. Other testimonials on their website echo this sentiment, complimenting the professionalism of drivers, the cleanliness of the vehicles, and the company's ability to accommodate special requests, making them a strong local tour operator.

Points of Concern for Potential Clients

Despite the largely positive feedback, there are several factors that potential customers should consider. The most significant practical limitation is the agency's operating hours. They are closed on weekends (Saturday and Sunday) and Mondays. This schedule can be inconvenient for individuals with standard weekday work schedules, making it difficult to arrange in-person consultations for detailed travel planning without taking time off.

The agency's online review profile also presents a mixed picture. While many experiences shared on their own website and other platforms are glowing, public review platforms like Google show a very limited and somewhat inconsistent history. With only a handful of ratings, it is difficult to form a comprehensive view. Critically, this includes a recent one-star rating left just a few months ago without any accompanying text. While the lack of context makes it impossible to judge its validity, a recent negative mark on an otherwise positive record can be a point of hesitation for new customers performing their due diligence.

Making an Informed Decision

Premier Plus Travel Agency stands out due to its hybrid model. For those planning international travel, such as trips to all-inclusive resorts or booking complex cruises, the personalized service offered by Dawn is a compelling reason to engage them. Her experience, particularly with Caribbean destinations, can be an invaluable asset. The agency's ability to create custom itineraries for groups is another clear strength.

Simultaneously, their transportation and tour service is well-regarded and appears to be a core part of their operations, with many positive testimonials backing up their claims of providing safe, reliable, and even luxurious local travel. They have proven to be highly accommodating, even with last-minute requests, and serve a wide geographic area. However, prospective clients must weigh these benefits against the restrictive office hours and the sparse, slightly inconsistent public review data. The best approach would be to contact them directly to discuss specific travel or transportation needs, which will provide a clearer sense of their capabilities and customer service approach.