Century 21 Turner Brokers

Based in Lakewood, New York, Century 21 Turner Brokers is a long-standing real estate firm that presents a dual-sided reputation. While some clients report exceptionally positive outcomes, others have raised serious concerns, suggesting that a customer's experience can vary dramatically depending on the specific agent they work with. The firm, founded in 1983, specializes in a wide array of real estate services, including residential, commercial, lakefront, and corporate relocation properties. Despite some online business directories occasionally categorizing it as a travel agency, its core operations are exclusively focused on property transactions, from property listings to closing.

Positive Client Experiences and Agent Accolades

On one hand, the brokerage is home to several highly praised real estate agents who have garnered glowing reviews for their professionalism, dedication, and client-centric approach. For instance, agent Rae Ellen Kyler is repeatedly commended for her responsiveness and expertise, particularly in assisting with long-distance relocations. One client highlighted her honest opinions on properties and neighborhoods, noting she never applied pressure and successfully made their home buying process "painless from a distance." This sentiment is echoed across other platforms, where clients describe her as professional, prompt, and highly knowledgeable due to her 15-year background as a paralegal and title abstractor. Similarly, agent Lindsay receives accolades for making the often-intimidating process of home buying smooth and efficient for first-time buyers, answering all questions quickly.

Another agent, Sharon, was praised for her vision and ability to understand a client's unique goals, even for a property that was in deplorable condition. This points to a culture where certain agents excel at personalized realtor services. These positive testimonials suggest that the firm has professionals capable of delivering high-quality service, building trust, and providing valuable networks of contractors, inspectors, and mortgage companies to facilitate a smooth transaction.

Significant Concerns and Reported Issues

However, the experiences are not universally positive. A deeply concerning review details a significantly negative interaction with another agent, Daniel Terhuner (spelled Turhuner in the review). A first-time homebuyer accused this agent of deceptive practices, alleging that he attempted to conceal major property defects amounting to thousands of dollars in repairs. The client claims the agent actively protected the seller, repeatedly denied access for inspections, and caused them to lose their inspection period. This ordeal reportedly resulted in the loss of five months, significant financial expenditure on diagnostics and lawyer fees, and ultimately, the loss of their bank loan. The client further alleged that the agent was wrongfully holding their security deposit after the deal fell through. While this represents a single account, the severity of the allegations—including accusations of fraud—presents a major red flag for potential clients and underscores the critical risk associated with being paired with the wrong agent.

Minor Operational Inconsistencies

On a smaller scale, another client pointed out operational sloppiness, noting a discrepancy in the listed opening hours. The business advertised an 8 AM opening time, which was apparently based on a different time zone, causing the client to waste an hour waiting for the actual 9 AM opening. While a minor issue, it suggests a potential lack of attention to detail in managing the firm's public-facing information, which can be an inconvenience for customers trying to coordinate schedules.

Clarifying Business Services

It's important for potential customers to understand the precise nature of this business. While the term travel agency appears in some automated business categorizations, Century 21 Turner Brokers does not offer services like vacation packages or trip planning. Their focus is entirely on real estate. They are deeply involved in helping clients with relocation, which could be considered a form of travel, but their services are strictly limited to the acquisition and sale of property. They are particularly noted for their work as relocation specialists, assisting individuals and families moving to the Chautauqua County area.

Conclusion

Ultimately, engaging with Century 21 Turner Brokers appears to be a tale of two different experiences. The brokerage employs agents who are celebrated for their integrity, market knowledge, and exceptional customer service. However, the existence of a highly detailed and severe negative review raises significant questions about consistency and oversight within the firm. Potential clients are advised to proceed with caution. The key to a successful outcome seems to lie in carefully vetting the specific agent assigned to your case. Researching individual real estate agents, requesting testimonials, and maintaining proactive involvement throughout the home buying or selling process are crucial steps to ensure a positive and secure transaction.