Black Hills Balloons

Operating in Custer, South Dakota since 1984, Black Hills Balloons has established itself as a premier tour operator specializing in hot air balloon rides. With a history spanning four decades, this family-owned business has garnered an almost perfect record of customer satisfaction, evident in its overwhelmingly positive reviews. The company offers a distinct form of adventure travel, allowing passengers to witness the rugged landscapes of the Black Hills from a serene, aerial perspective. The experience is consistently described by patrons as peaceful and breathtaking, providing a unique viewpoint of local geography and wildlife, including potential sightings of elk, deer, and antelope.

The Complete Flight Experience

Black Hills Balloons provides more than just a simple ride; it curates a comprehensive experience that begins before sunrise and concludes with a traditional celebration. The entire process, from meeting at their hangar on Mt Rushmore Road to the final toast, lasts approximately three hours. Passengers are transported to a launch site where they can observe the skilled ground crew inflate the massive balloons, a process that takes about 20 minutes and offers numerous photo opportunities.

In the Air with an Expert Crew

The flight itself typically lasts about an hour, though the duration can range from 45 minutes to over an hour and a half, depending on wind conditions and suitable landing spots. The pilots, frequently mentioned by name in reviews, are a cornerstone of the company's success. Pilots Damien Mahony (co-owner) and Mike Comerford are repeatedly praised for their skill, professionalism, and engaging personalities. They are known for mixing expert navigation with entertaining commentary, including local knowledge and a collection of 'dad jokes,' which contributes to a relaxed and enjoyable atmosphere. Even passengers with a fear of heights report feeling safe and comfortable throughout the journey, noting the surprising stability and smoothness of the ride.

Post-Flight Tradition and Service

Upon landing, the experience continues. As the ground crew efficiently packs away the balloon, passengers are treated to a celebratory champagne or mimosa toast, accompanied by light snacks like cheese and crackers. This tradition is paired with a fascinating history lesson on the origins of hot air ballooning, adding a layer of cultural enrichment to the adventure. This attention to detail and commitment to providing a full-circle experience is a significant differentiator and a key reason for the company's stellar reputation. It's a key part of their tourism services that elevates the trip beyond a mere activity.

Operational Strengths and Company Ethos

Black Hills Balloons is a husband-and-wife-run business, purchased in 2015 by Keely and Damien Mahony from the original founder, Steve Bauer. This personal ownership is reflected in the high level of customer care and operational integrity. The company's ethos is built on a foundation of safety and creating memorable moments for every guest.

Unwavering Commitment to Safety

Safety is explicitly stated as the highest priority. The company maintains a 100% safety record, and pilots will not hesitate to cancel or postpone a flight if weather conditions are not ideal. This uncompromising stance on safety provides passengers with significant peace of mind. The owners are also FAA-certified repairmen, maintaining their own equipment and that of other regional balloonists, which speaks to their deep technical expertise and commitment to aircraft maintenance. This focus on safety is a critical component of their service, especially for those new to outdoor activities of this nature.

Potential Downsides and Customer Considerations

While the feedback for Black Hills Balloons is almost universally positive, prospective customers should be aware of several inherent aspects of hot air ballooning that could be considered drawbacks.

The Unpredictability of Weather

The single most significant challenge is weather dependency. All flights are contingent on calm and stable wind conditions, which are most common at sunrise. This means that flights can be, and sometimes are, cancelled at the last minute, even on the morning of the scheduled ride. While the company offers a full refund or the option to reschedule in such cases, this can be a major disappointment for travelers on a tight schedule or for whom the flight was a primary reason for their visit. Effective travel planning should include booking the flight early in your trip to allow for backup dates.

The Financial Investment and Early Start

A flight with Black Hills Balloons is a premium experience with a corresponding price tag. As of 2025, the cost is around $375 per adult. While most customers feel the price is justified by the quality of the experience, it represents a significant financial commitment. Furthermore, the necessity of flying at sunrise requires a very early start, with meeting times ranging from 5:00 AM to 7:30 AM depending on the time of year. This early wake-up call on a vacation may not be appealing to everyone.

Booking and Flight Path Limitations

Given its popularity and outstanding reputation, booking well in advance is highly recommended. This reduces the potential for spontaneous decision-making. Additionally, while the scenic tours offer incredible views of Custer State Park and the surrounding wilderness, potential customers should know that flights do not go over Mount Rushmore due to airspace restrictions. While Crazy Horse Memorial might be visible from a distance, the flight path is ultimately determined by the wind, not by specific landmarks.

Summary for the Prospective Traveler

• Pros: Exceptionally skilled and personable pilots and crew; impeccable safety record; a complete, curated experience including a post-flight celebration; stunning views of the Black Hills landscape; a deeply personal touch from a family-run business.
• Cons: High susceptibility to weather-related cancellations; premium cost; requirement for a very early morning start; need to book far in advance; flight paths are determined by wind and do not guarantee views of specific monuments like Mount Rushmore.

Ultimately, Black Hills Balloons offers one of the most highly-rated unique travel experiences in South Dakota. It is best suited for travelers who prioritize quality and safety, are looking for a peaceful yet profound adventure, and have the flexibility in their schedule and budget to accommodate the unique demands of hot air ballooning.