Resort Management Group
BackAn In-Depth Analysis of Resort Management Group in New Bern, NC
Resort Management Group (RMG), located at 475 Broad Creek Road in New Bern, North Carolina, presents itself as a key player in the local hospitality sector, specializing in managing properties within The Resort at Fairfield Harbour. While it operates under the classification of a travel agency and real_estate_agency, its primary function is the direct oversight of villas and condominiums, marketing them as ideal destinations for a relaxing stay. However, a deep dive into customer feedback and public records reveals a starkly divided reputation. On one hand, the company promises well-maintained facilities and dedicated service; on the other, numerous client testimonials point to significant operational failures, questionable sales tactics, and deeply dissatisfying guest experiences. This creates a complex picture for anyone considering their services for holiday planning or property investment.
The Potential for a Positive Experience
It is important to acknowledge that not all feedback is negative. There are visitors who have had genuinely positive stays under RMG's care. One guest, for example, highly recommended their experience, specifically praising the staff for being accommodating and pleasant. Their villa was described as roomy, well-maintained, and equipped with all necessary amenities. This suggests that the company is, at times, capable of delivering the high-quality experience it advertises. The properties themselves, often featuring waterfront or golf course views, and access to amenities like pools and a recreation center, hold considerable appeal. For travelers whose stays go smoothly, RMG provides a comfortable and enjoyable base for a vacation.
Significant Concerns Regarding Customer Service and Operations
Despite the potential for a good stay, a significant volume of negative reviews raises serious red flags about consistency and professional conduct. The quality of customer service in tourism is paramount, and this appears to be a major area of weakness for Resort Management Group. Multiple accounts describe the staff as rude, unhelpful, and rigid. One of the most alarming reports involves a guest being given a key card to a room that was already occupied—a severe breach of security and privacy. To make matters worse, the guest reported that when they returned to the office to resolve the issue, they received no apology and were instead met with threats of calling the police for trespassing after a more than 10-hour drive. Another guest detailed having to argue for an adequate number of key cards and characterized the staff as “uptight.” These incidents portray a management culture that is often dismissive and, in some cases, openly hostile to its guests.
Issues with Property Maintenance and Cleanliness
Beyond personnel issues, the condition of the properties themselves is a point of contention. While one guest found their villa well-maintained, others report significant maintenance and cleanliness failures. A particularly disturbing review details the discovery of large cockroaches on the very first night of a stay. When this was brought to the attention of the front desk, the response was reportedly that pest activity increases after their bi-weekly spraying, implying it is a known and recurring problem rather than an isolated incident. The reviewer noted that they had never experienced such issues in numerous previous stays before RMG assumed management. Other complaints include a lack of hot water in a shower and old, un-replaced coffee in the room. These reports directly contradict the company's promise of “finely maintained facilities” and suggest that the quality of booking accommodations can be a gamble.
Allegations of Deceptive Timeshare and Sales Practices
Perhaps the most serious allegations leveled against Resort Management Group involve its handling of timeshare vacations and sales. Several complaints filed with the Better Business Bureau (BBB) and detailed in online reviews describe manipulative and deceptive practices. One particularly troubling account involves an 88-year-old disabled veteran who was allegedly persuaded to trade a Wyndham timeshare for one at Fairfield Harbour with the false promise that his maintenance fees would be eliminated. The situation devolved into accumulating debt and eventually a legal summons for collection, with the company reportedly taking back the deed without providing a refund. Other complaints echo this theme, with senior citizens on fixed incomes feeling deceived into contracts that did not deliver on their promises, all while continuing to be burdened by rising maintenance fees. These accounts raise profound ethical questions about the company's sales methods and its commitment to transparency, especially when dealing with vulnerable clients looking for attractive travel deals.
Conclusion: A High-Risk Proposition
In summary, engaging with Resort Management Group for vacation rentals or property management appears to be a high-risk proposition. While the Fairfield Harbour location offers appealing amenities and some guests report excellent stays, the volume and severity of the complaints cannot be ignored. The documented issues range from inconsistent property maintenance and severe pest problems to egregious customer service failures and highly questionable sales tactics related to resort management and timeshares. The contrast between the company's marketing and the reality described by many of its customers is stark. Potential clients should proceed with extreme caution, conduct thorough due diligence, and be prepared for an experience that may not align with the idyllic picture painted. Weighing the potential for a pleasant vacation against the documented risks of poor service, unsafe conditions, and financial entanglement is essential before making any commitment.
