Blue Hawaiian Helicopters
BackWhen considering aerial sightseeing in Hawaii, Blue Hawaiian Helicopters presents itself as a major player, operating across all four main islands with a significant presence at Lihue Airport on Kauai. The company has garnered a high volume of reviews, painting a picture of a largely professional and memorable experience, yet it is not without its significant drawbacks that potential customers should weigh carefully. The service is often described as a highlight of a trip to Hawaii, offering access to views of landmarks like the Na Pali Coast and Waimea Canyon that are otherwise inaccessible. However, issues related to pricing structure, seating arrangements, and additional costs have left some customers feeling dissatisfied.
A recurring theme in positive feedback is the professionalism and friendliness of the staff, from the check-in team to the pilots. Customers frequently praise the pilots, such as Duke, Barrett, and Steve, for being knowledgeable, skillful, and entertaining narrators, enhancing the tourism experience by providing context to the stunning scenery below. The flights are consistently described as smooth, a testament to the pilots' expertise. The operational side, including the safety briefings and ground crew, is also often highlighted as efficient and reassuring, contributing to an overall feeling of safety and being well-cared-for throughout the adventure.
Fleet and Safety: A Primary Focus
Blue Hawaiian Helicopters emphasizes its commitment to safety, a critical factor for any travel agency specializing in helicopter tours. The company was the first in the U.S. to be certified under the Tour Operators Program of Safety (TOPS) and has received numerous FAA awards for excellence. They operate a modern fleet, primarily consisting of Airbus EC130 "Eco-Star" and AS350 "A-Star" helicopters. The Eco-Star is particularly noteworthy, marketed as the first touring helicopter of the 21st century, offering 23% more interior space, larger windows for better viewing, and a quieter flight experience. This focus on modern, well-maintained aircraft is a significant selling point and a source of confidence for many passengers. The company's pilots are also held to high standards, with requirements for extensive flight hours and regular training. However, it's important to note that despite these high standards, incidents have occurred. In 2016, a helicopter experienced a sudden loss of engine power, resulting in a crash landing and serious injuries to all passengers. While the company has a strong overall safety record, this incident serves as a reminder of the inherent risks associated with any form of aviation.
The Customer Experience: Highs and Lows
For the majority of customers, the experience is overwhelmingly positive. The sheer spectacle of Kauai's landscape from the air is a powerful draw, and Blue Hawaiian facilitates this with tours like the "Kauai Eco Adventure" which covers Manawaiopuna Falls (also known as "Jurassic Park" falls), Olokele Canyon, and Waimea Canyon. Many reviewers state that the tour was the highlight of their vacation and worth the significant expense, creating memories that will last a lifetime. The comfort of the Eco-Star helicopters, with their spacious interiors and large windows, is frequently mentioned as a key contributor to the enjoyment of the flight.
However, a significant number of negative reviews point to a feeling of being "nickeled and dimed." The base price for a tour is already substantial, with one customer reporting a cost of $459 per person. On top of this, there are numerous up-charges that can leave a sour taste. A prominent complaint is the additional fee for front-row seating. One group of four was asked to pay an extra $300 for the two front seats, only to see another couple seated there without paying the upgrade fee. This inconsistency in applying charges is a major point of contention. Furthermore, the middle seats in the back row are often cited as having obstructed views, diminishing the value of the expensive ticket for those passengers. Reflections from clothing on the windows can also interfere with photography, a frustration for those hoping to capture the incredible scenery.
Additional Costs and Seating Policies
Beyond the front-seat upgrade, customers have expressed frustration with other additional costs. A video of the flight, offered on a "junk drive," can cost an extra $120. This practice of charging for what some feel should be an included memento contributes to the feeling of being overcharged. The company also has a strict weight policy. Passengers weighing 240 pounds or more are required to purchase an adjacent "comfort seat" at a 50% discount. While this is a safety and balance requirement for the aircraft, it is an additional expense that customers must factor into their budget.
The seating arrangement is a frequent source of disappointment. While the company promotes wide viewing windows, the reality for those not in a window seat or the front row can be very different. Passengers in middle seats have reported that their experience was significantly hampered by obstructed views, making it difficult to take photos or fully appreciate the landscape. This seating lottery is a significant gamble for customers paying the same high price for their tickets. The experience can vary dramatically depending on where you are placed in the helicopter, a detail not always made clear during the booking process for these vacation packages.
Final Considerations for Potential Customers
Blue Hawaiian Helicopters undoubtedly offers a premium product. Their commitment to safety, modern fleet, and experienced pilots provide a strong foundation for a spectacular aerial sightseeing experience. For those who receive a good seat and are prepared for the high cost, the tour is likely to be an unforgettable part of their Hawaiian vacation. The views of Kauai's inaccessible terrain are truly breathtaking and offer a unique perspective on the island's beauty.
However, potential customers should go in with their eyes open. The final cost can be significantly higher than the initial ticket price due to various add-ons and policies. The experience is heavily dependent on seat allocation, and there is a real risk of having a subpar view despite paying a premium price. The feeling of being subjected to aggressive upselling tactics can detract from the overall enjoyment. When choosing a provider for helicopter tours, it is worth considering these factors carefully. While Blue Hawaiian has a strong reputation, the potential for disappointment due to their pricing and seating policies is a real concern that should be weighed against the undeniable beauty of the flight itself.
