Delgado Travel
BackLocated at 106 New Main St in Yonkers, Delgado Travel presents itself as more than just a standard travel agency. For over 45 years, this family-owned business has evolved into a multi-service hub, primarily catering to communities looking to stay connected with family abroad. The establishment offers a diverse portfolio of services that extends far beyond booking trips, positioning itself as a convenient one-stop shop for a variety of transactional needs. However, customer experiences paint a complex picture, highlighting significant strengths in some areas and notable weaknesses in others.
A Comprehensive Suite of Community-Focused Services
The primary advantage of Delgado Travel is the sheer breadth of its offerings. While it functions as a full-service travel agency, its additional services are what define its role in the community. The agency is a major facilitator of family remittances, with a network of over 100,000 payment points worldwide and a specific focus on Latin America, the Caribbean, and Europe. This money transfer service is a cornerstone of their business, and some customer feedback reflects positively on this aspect, with patrons calling it a "great place to send money to your home land." This service is complemented by package and letter delivery, specifically to Ecuador, managed under a license from the U.S. Transportation Security Administration.
Beyond remittances and logistics, the agency provides an array of financial and administrative services. These include:
- Bill Payments
- Tax Preparation
- Notary Public Services
- Currency Exchange
- Prepaid International Calls
Travel and Vacation Planning
As its name suggests, travel remains a core component of the business. Delgado Travel provides expert advice and arrangements for international travel, with a clear specialization in destinations across Latin America. Their website advertises various vacation packages, including all-inclusive deals to destinations like Punta Cana, Puerto Plata, and Riviera Maya. They cater to those seeking structured holiday plans as well as individuals needing simple flight booking services. For travelers who prefer face-to-face interaction with travel consultants over impersonal online platforms, a physical agency like this provides a valuable service, especially for complex itineraries or group travel.
The Customer Service Conundrum
Despite the convenience of its diverse services, a recurring theme in customer feedback is the inconsistency of the service quality. The business receives polarized reviews that suggest a client's experience can vary dramatically depending on the day, the staff member, and the service requested.
Strengths in Service Delivery
On the positive side, some clients have reported efficient and friendly interactions. One customer noted the Yonkers location as a "quickly store," suggesting that transactions can be fast. The reliability of their money transfer service is a frequently cited benefit. Across different locations, some patrons have praised specific staff members for being helpful and professional, sometimes managing multiple tasks effectively even during busy periods. This indicates that the capacity for excellent service exists within the organization.
Widespread Reports of Poor Service
Unfortunately, negative feedback is more frequent and specific. Several customers have lodged complaints about slow service, with one review explicitly stating, "Slow Service, attendant really slow." This sentiment is echoed in reviews for other Delgado Travel branches, where long wait times, both in-person and on the phone, are a common grievance.
Even more concerning are reports of unprofessional staff behavior. Patrons have described employees as unhelpful and, in some cases, giving them a "hard time." One of the most pointed criticisms directed at the Yonkers location involves its operational practices, such as closing for an hour during posted business hours for a lunch break without having alternate staff available. This practice shows a disregard for customer time and convenience. Other reviews for the brand mention a need for "bether stuff" and express general disappointment with the staff's attitude. These recurring issues across multiple locations suggest a potential need for improved staff training and standardized customer service protocols.
Final Assessment for Potential Customers
Choosing Delgado Travel requires weighing its undeniable convenience against the risk of a poor service experience. For those looking to handle multiple errands at once—such as sending a package to Ecuador, paying a bill, and inquiring about cheap flights to visit family—the value proposition is strong. The agency's long history and specialization in connecting communities with their home countries is a significant asset.
However, prospective clients should be prepared for potential service inconsistencies. The recurring feedback regarding slow service and unhelpful staff cannot be ignored. If your priority is quick, efficient, and consistently pleasant customer interaction, you may find the experience frustrating. It is advisable to visit during non-peak hours if possible and to have patience. The Yonkers branch operates from 9:00 AM to 5:00 PM on weekdays and Saturdays, but it is worth remembering the reported midday closures. Ultimately, Delgado Travel serves an important function as a multi-service community hub, but its success is hampered by significant and frequently reported customer service shortcomings.
